Feedback

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Please tick the relevant box to record your answers to the following questions:

Do the services we offer/provide meet your needs?YesNoSome

If your needs are not being met, what areas do we need to improve?Quality of Service DeliveryCommunity ParticipationSafety and Well-BeingMeeting Cultural NeedsOverall Management and OperationsGeneral Enquires and InformationFacilities/EnvironmentHandling Complaints/Grievances

What do you think we can do to improve in these areas?

How do you feel about the staff in our organisation? Tick one or more boxes.CompetentVery friendlyVery CompetentFriendlyNot CompetentNot friendly

In what areas could staff improve to meet your needs?Job Expertise/Level of SkillsCultural Knowledge and SkillsCommunication and Listening SkillsProviding Access to InformationMeet Individual NeedsPrivacy and ConfidentialityBehaviour and AttitudesEfficiency (Things Done on Time)Providing FeedbackWorking With Other Relevant Agencies